Terry Mitchell

The Problem with Generic Voice Mail Greetings



Posted: Wednesday, March 18, 2009

by Terry Mitchell
http://commenterry.blogs.com

I don't understand why some people seem to be too lazy to record a custom greeting that includes their name for their voice mail account.  Instead, they opt for the generic default greeting that consists of an anonymous voice stating the number that has been called and urging the caller to leave a message at the beep.

Yes, callers will know what number they dialed, but they might not be sure if it really belongs to the party they are trying to reach. Therefore, when someone leaves a message, they will have no idea whether the right person will get it.

That kind of thing certainly doesn't give me much of a warm and fuzzy feeling – and it makes me less inclined to leave a message. I don't want to leave a message that might be heard by someone I don't know, especially if it's of a personal and/or sensitive nature.

Bottom line, voice mail customers who don't want callers to hesitate to leave messages should record custom greetings – in their own voice.

Terry Mitchell is a software engineer, freelance writer, amateur political analyst, and blogger from Virginia, USA. He posts a least one article a day to his blog - http://commenterry.blogs.com - on subjects such as current events, politics, technology, society and culture, religion, health and well-being, self improvement, personal finance, trivia, and sports. He is also the owner of a new privacy-enhanced search engine - http://www.SearchMost.com.

This Article has been viewed 1,200 times. (Not updated in real-time.)
Top-level comments on this article: (2 total)
» left by Anonymous
 2 years 294 days ago.
When you've had harrassing phone calls, your phone number splashed on craigslist, and you get a new, unlisted number (happened to us).
» left by Terry Mitchell 2 years 278 days ago.
93 fans.
You may have a point there, but that's an extreme came. One of those exceptions to every rule.
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